Refund policy

Return & Refund Policy

We aim to offer services that will benefit all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you.

Change of Mind

We offer a 30-day 100% money-back guarantee (excluding the shipping fee) if you’re not happy with our products. Your item must be in the same condition that you received it, unopened, unused and in its original packaging. We will process your refund after we receive the returned products, provided they are returned within 30 days of purchase. Please contact us for return instructions. For any products that are not damaged, you will need to pay the cost of the return, and we encourage you to use a trackable service as any lost returns cannot be reimbursed.

Incorrect or Faulty Products

If you have received an incorrect, damaged, or faulty item, please provide details (including photos) within 30 days of when you received the items. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly. Please provide your order number in the subject line so we can find your order easily and process your request promptly. 

Missing Items

We do absolutely everything possible to ship and deliver your order on time

Please contact us so we can organise replacements for missing products. Please include your order number in the subject line so we can find your order easily and process your request promptly.  

Returned Parcels (Incorrectly Addressed or Rejected Deliveries)

If a parcel is returned to us due to an incorrect or incomplete delivery address provided by the customer, or because the delivery was refused or not collected, a refund will be issued once the item has been safely returned to us.

In these cases, the original shipping cost will be deducted from the refund. For orders that qualified for free delivery, a £3.50 deduction  will be applied to cover postage and handling costs.

Other Issues

If you encounter any other issue with or reaction to our product, please provide details, and we will respond to you.

How To Contact Us

If you need to return products in accordance with this Policy, please contact us via email: info@nanobeautyonline.com